- Click on the “GoRC&Fybe” registration button on our website, which will take you to the login screen.
- On the login screen, click on the “Don’t have an account? Register now” link.
- Fill out the registration form completely, including the requested verification information. Then, click “Register” to continue.
Note: Answers must match account info exactly, so make sure you have that info on hand. - When successful, you’ll get a “Congratulations” notification, along with instructions on how to continue, which will be sent to your registered email address.
- Locate the verification email in your inbox and click on the “Verify Account” link provided.
- Once you have verified your account, you will be taken to a screen where you can set your password. Enter your password, re-enter it for confirmation, and click the “Save” button.
- During your first login, you’ll be asked a few questions, including a prompt to set your security phrase. Answer these questions, and once complete, you will be ready to use the service!
Welcome to “GoRC&Fybe” – Your One Stop Account & Billing Solution
“GoRC&Fybe” is a new customer portal offering seamless account management and bill payment options for Roanoke Cooperative and Fybe customers. Whether accessed through our web portal or the convenient “GoRC&Fybe” smartphone app, we aim to streamline the account management process, saving our valued customers time and money.
Register Now Registration Success Checklist (PDF)What Are The Benefits?
View & Pay Your Bill
Access your bill anytime, anywhere, and save time with easy payment options to avoid late fees and service interruptions.
Activate Paperless Billing
Support sustainability by opting for the “GoRC&Fybe” paperless billing option.
Receive Account Alerts & Notifications
Stay in the loop with email or text notifications and get the information you need when it’s most convenient.
Usage Monitoring (For Select Customers)
Keep tabs on your energy consumption. Monitor the real-time usage of devices and pinpoint changes in your home’s energy consumption patterns before they impact your wallet.
How Do I Register?
To register, you will need an active email address and your account number. You can choose to register either on your computer or through the app. The process is quite similar either way but has different steps to begin. Use our Registration Success Checklist (PDF) to ensure you have everything you need to begin.
- Open the Apple App Store or Google Play, search for “GoRC&Fybe,” and install the app on your device.
- Once installed, tap the app icon to open it, which will take you to the login screen.
- On the login screen, tap on the “Don’t have an account? Register now” link.
- Fill out the registration form completely, including the requested verification information. Then, tap “Register” to continue.
Note: Answers must match account info exactly, so make sure you have that info on hand. - When successful, you’ll get a “Congratulations” notification, along with instructions on how to continue, which will be sent to your registered email address.
- Locate the verification email in your inbox and tap on the “Verify Account” link provided.
- Once you have verified your account, you will be taken to a screen where you can set your password. Enter your password, then re-enter it for confirmation, and click the “Save” button.
- During your first login, you’ll be asked a few questions, including a prompt to set your security phrase. Answer these questions, and once complete, you will be ready to use the service!
It’s as simple as that. If you need assistance or have questions, contact us by calling (800)-433-2236, option 2, or email us, and we will be happy to help!
Frequently Asked Questions
You can find your account number on your latest bill. You can also call our customer care team at (800) 433-2236, option 2, and they will be happy to assist you.
During registration, there should be an opt-in request for paperless billing and other options. However, you can change your preferences at any time by going to the Settings menu and clicking on the sub-menu that corresponds to what you would like to do.
If you previously participated in the Auto Pay program, you'll need to re-enroll on this new platform. Here’s how:
- In either the web portal or the app, click on the “Bill & Pay” option.
- For web users, this option can be found in the menu on the left-hand side of the screen. For app users, this option can be found along the row at the bottom.
- Click on the “Auto Pay Program” link and follow the steps to complete.