Find answers to frequently asked questions about Fybe and our services.
About Us
Fiber-optic internet, commonly called fiber internet or simply “fiber,” is a broadband connection that can reach speeds of up to 940 Megabits per second (Mbps), with low lag time. The technology uses a fiber-optic cable, which amazingly can send data as fast as about 70% of the speed of light. In addition, fiber-optic cables are not as susceptible to severe weather conditions as other types of traditional cables, which helps minimize outages. It also resists electrical interference effectively.
Fybe is an internet company that is powered by Roanoke Cooperative with over 80 years of providing reliable customer experiences.
Phone:
Customer Care (800) 433-2236, option 2
Email:
email Fybe
Fybe service is currently available in northeastern North Carolina.
Billing
We have several options:
-
- Secured phone payment
- (800) 433-2236, option 2
- Our online portal
- In Person
- Visit
518 NC Highway 561
Aulander, NC 27805
Directions to Main Office
- Visit
- Secured phone payment
Yes, through the online portal.
No, these are separate bills.
Installation
Our experienced technicians will come to your home, set up your service, check that it’s working, and answer any questions you have.
We'll send you an email or text with a link to our calendar, or call Customer Service (800) 433-2236, option 2. You can pick the day and time that works best for you.
We make the connection to your home on the outside. We may need to bury cables to do this, which involves working with Miss Utility. That’s to make sure we don’t disturb other utilities.
Construction
- After construction, we connect the cables and check to make sure everything is working. We also install devices called “terminals,” which will send the signal from our network to homes.
- When neighborhoods are ready, we prepare the line for connection.
Building a fiber network is a big job. It means working with companies like Dominion Power and Roanoke Cooperative and getting permission from the government. Sometimes, we have to move telephone poles or ask railroads to cross their paths, which can slow things down.
- “Fiber internet” is a type of internet that uses tiny fibers bundled into cables to send signals from one place to another.
- A “fiber network” is a huge loop, sometimes miles long, made of these fiber cables.
- All of the fiber cables in an area must be connected and installed before the service can work.
Services
To see if your address is serviceable or to check the status of service in your area please visit our Check Availability link.
If your address is serviceable, you may place an order for services through our online ordering system when verifying your address.
Fybe Fiber is extremely reliable. Fiber-optic cables are not as susceptible to severe weather conditions as other types of traditional cables, which helps minimize outages.
• 100Mbps
• 1Gig
100Mbps Plan:
- Use 3 to 5 devices simultaneously
- Stream videos in HDR or 4K HD
- Online gaming
- Work and learn from home
1Gig Plan:
- Use up to 40 devices simultaneously
- Streams videos in HDR or 4K HD
- Online gaming
- Work and learn from home, including video conferencing, with multiple users
Yes, Wi-Fi is a feature of the internet provided by Fybe.
To receive the best experience, it is recommended you use equipment provided by Fybe.
Download Speed: The rate at which data is transferred from the internet to the user’s device.
Upload Speed: The rate that data is transferred from the user’s device to the internet.
We do not have data allowances for any of our packages.
There is no contract for Fybe services.
Call our Customer Care team at (800) 433-2236, option 2.
Absolutely! Contact Customer Service at (800) 433-2236, option 2 to upgrade or change your service speed.
Customer Care hours are Monday through Friday from 8 am to 5 p.m. EST.
Technical Support is available 24 hours, 7 days a week.
Of course! We’re here to help. Just call our Technical Support Team at (800) 433-2236, option 2.
Please contact Customer Care at (800) 433-2236, option 2 for information specific about your location.
Visit our call features page to see a full list of our star codes.
Visit our call features page to see which call features are included in our home phone packages.
Protect Your Peace includes the GoFybe App, Experience IQ, and ProtectIQ services:
- GoFybe is an app for Apple and Android smartphones designed to simplify your Wi-Fi management experience.
- ExperienceIQ is a service designed to protect users from harmful or inappropriate content. It can limit screen time, display online usage data, and is a fantastic asset for guarding your children and grandchildren’s online experience.
- ProtectIQ is a network-level security service that protects all devices connected to your Wi-Fi network.
GoFybe is an app for Apple and Android smartphones designed to simplify your Wi-Fi management experience.
The app allows you to:
- Check your internet speed.
- Easily setup a guest network.
- View and manage all devices connected to your network.
- Set parental controls.
- Active threat protection.
The following document has a QR to quickly be able to download the GoFybe App onto your phone: Make the Most of Your Network with the GoFybe App (PDF).
- To download the app, search “GoFybe” in the Apple App Store or Google Play Store, and then install the app on your mobile device.
- Once the app has been downloaded, open the app and select “Sign Up” at the bottom of the screen. Fill in your information; the password you enter will be used to access the app.
- Tap the QR code. Point your phone’s camera at the QR code found on the bottom of your BLAST system or the side of your GigaCenter and select OK.
- If your WiFi is already set up, tap “Click here to skip.” Then click “Submit” to complete the process.
The following document has a QR to quickly be able to download the GoFybe App onto your phone: Make the Most of Your Network with the GoFybe App (PDF).
Among other features, with GoFybe you can:
- Change or reset your Wi-Fi network name or password directly from the app.
- View which devices are currently connected to your Wi-Fi network, and prioritize them, pause them, or remove them as needed.
- Create shareable guest networks for temporary use.
- Run a speed test (GigaSpire only) to verify your internet speed.
Among other features, Protect Your Peace allows you to:
- Block inappropriate categories like pornography and violence.
- Set Safe Search restrictions when searching on Google, Bing, or YouTube to help block harmful or inappropriate content and comments.
- Set time limits for specific applications or block the ones you decide are inappropriate (e.g. gaming applications like Call of Duty or social applications like Snapchat).
- View usage for all devices to better understand how the internet is used in your home.
- Acts as an extra line of defense for your network, working with traditional antivirus software to widely cover any "smart" devices in your home.
- Proactively monitors your home's incoming traffic and automatically blocks anything suspicious.
- Detects and terminates threats before they get the chance to infiltrate your network or devices.
- Blocks attempted visits to known harmful websites.